Udacity provides many services (each a “Service” and together the “Services”) through its website(s) located at www.udacity.com and www.knowlabs.com, as well as any other websites and applications owned, operated, or controlled by us (each a “Website” and collectively the “Websites”), including, without limitation, all information, content, services, and materials made available through any Website, social media channels, or other online or onsite channels that enable you to participate in any Udacity online educational programs (collectively the “Online Courses”) and related services, such as careers services, or any part thereof For clarity, Udacity offers certain Online Courses that are curated, specially designed, and produced which are referred to as “Nanodegree” programs. A verified certificate of accomplishment upon conclusion of the applicable Online Course ("Verified Certificate"), shall be awarded, in the sole discretion of Udacity and the instructors for the Online Courses, to Students (defined below) who have completed the course to the satisfaction of Udacity including without limitation being in compliance with all Udacity policies.
Udacity and the instructors of the Online Courses further reserve the right to alter, modify or rearrange the schedule of topics for the Online Courses, as well as the point value or weight of assignments, tests, quizzes, exams, projects, and other such evaluations of progress. By attending the Online Courses, Students acknowledge that Udacity and the instructors maintain the right and ability to adapt, modify or revise the Online Courses as Udacity and the instructors deem appropriate.
The term "User" refers to a Visitor, Student, Attendee, Mentor, or any other person that participates, interacts with, or otherwise makes use of any of the Services and/or any Udacity community (e.g., moderators, volunteers, or experts-in-residence).
User Accounts: In order to use, access, or take part in many of our Services, including the Online Courses or to provide Mentor Services, you must select a login identification ("User ID") and a unique user password ("User Password") (collectively, a "User Account"). You agree that you will never divulge or share access to your User Account with any third party for any reason.
In setting up your User Account, you may be prompted or required to enter additional information, including, but not limited, to your name and email address. Additional information may be required to confirm your identity upon setting up your User Account and/or thereafter, for example, to confirm identity prior to receiving a credential of completion of a Nanodegree program. You understand and agree that all information provided by you is accurate, current, and complete and that you will maintain and update your information to keep it accurate, current, and complete. You acknowledge that if any information provided by you is untrue, inaccurate, not current, or incomplete, we reserve the right to terminate your use of the Services and your enrollment any Online Courses, or a Nanodegree programs, to the extent applicable.
If you are Visitor, we may contact you through our in-website and in-mobile app notification, messaging and chat services while you browse the Services. You consent to receive these notifications and messages. We also provide information on our Websites for you to contact us with questions or comments. If you use this information to contact us, you consent to receive any notifications, messages, or other communications in response to any such contact.
Agreement to Receive Electronic Communications.
Agreement to Receive Autodialed or Pre-recorded Calls and SMS Messaging.
You further understand and consent that we may, upon notice at time of contact, monitor, or record telephone conversations between us (or our service providers) and you or anyone acting on your behalf has with us or our agents for quality control and training purposes or for our own protection. You acknowledge and understand that, while your communications with us may be overheard, monitored, or recorded, not all telephone lines or calls may be recorded by us, and we do not guarantee that recordings of any particular telephone calls will be retained or retrievable.
Any such credit or certification you receive for participation in Online Courses provided by an Educational party, may only be awarded directly by that Educational Partner based on its own policies and procedures, and you may be required by that Educational Partner to be registered or enrolled with the Educational Partner in order to receive such credit or certification. In no event will Udacity have any authority or responsibility with respect to any award of academic credit or certification provided by an Educational Partner for any Online Course.
Not For Credit:
If you are not accessing, using, or taking an Online Course on the Udacity Websites provided by an Educational Partner, then, subject to your satisfactory performance determined in the sole discretion of Udacity, you may be awarded a verified certificate of accomplishment upon conclusion of the applicable Online Course ("Verified Certificate"), and you acknowledge that any such Verified Certificate awarded may not be affiliated with any college, university, company, or other certifying institution, and may not stand in the place of a course taken with an Educational Partner or convey academic credit or certification for any Educational Partner. You acknowledge and agree that instructors of any Educational Partner provided Online Course will not be obligated to make any attempts to get the course recognized by any accredited or other educational institution and you will abide by the Student Conduct Policy listed below.
Educational Partner Online Course Payment:
Online Courses you purchase for academic credit or certification from an Educational Partner or for certification from the Udacity site are eligible for refund under terms specified in the section entitled "Payment Terms" below. If a refund is issued, you’ll no longer receive certification and associated services for the course, but can continue to access the free courseware when available.
If you access prepaid, gift, promotional, scholarship, or sponsored subscription products or services for any Nanodegree Program or other Udacity prepaid or third party paid subscriptions ("Sponsored Services"), the Payment Method will be authorized for the number of months of the service noted in the product description for the payment amount indicated. Services may then be activated by the eligible User by enrolling with us or through other means contractually executed with Udacity.
In addition, you may not post, upload, or transmit to or otherwise make available through the Services any content, communications, or other information (collectively, "Unauthorized Content"):
To the extent you are registered or enrolled as a student in, or are otherwise attending, an Online Course provided by an Educational Partner or other institution with its own policy regarding student and/or employee conduct or an "honor code," those terms shall apply to you as a student and/or employee of such institution.
The Services are owned and operated by Udacity and its licensors. All content or other material available through the Services, including, but not limited to, information on the Websites, on-line lectures, speeches, video or other lessons, applications, pre-assessments and assessments, quizzes, presentation materials, homework assignments, programming assignments, programs, code, licenses, and other images, text, layouts, arrangements, displays, illustrations, documents, surveys, materials, audio and video clips, HTML, and files (collectively, the "Content"), are the property of Udacity and/or its affiliates or licensors and are protected by copyright, patent and/or other proprietary intellectual property rights under United States and foreign law.
Udacity logos, trademarks and service marks which may appear on the Website(s), throughout the Services and in Online Courses ("Marks"), are the property of Udacity and are protected under United States and foreign laws. All other trademarks, service marks, and logos used on the Services, with or without attribution, are the trademarks, service marks, or logos of their respective owners. In addition, elements of the Services are protected by trade dress and other federal and state intellectual property laws and may not be copied, reproduced, downloaded or distributed in any way in whole or in part without the express written consent of Udacity.
From time to time, Udacity may include software, code, instructions, or other such information in the Content or materials for the Services; any such information is provided on an "as-is" basis for instructional purposes only and is subject to the Disclaimer of Warranties and Limitation of Liabilities sections below and other terms herein. Any use of such information for commercial purposes is strictly prohibited. Udacity and/or its affiliates and licensors reserve all rights not expressly granted herein to the Services, Content, and Marks.
In some instances, some of the Content belonging to our licenses and provided in connection with the Online Courses, may require you to agree to that licensor’s terms and conditions. Udacity has no control and is not responsible for those third-party services as further described in the Linking to Third Party Sites and Content section below.
As used herein, "Educational Content" means a sub-set of the Content containing the educational materials made available to you through the Online Courses, including such on-line lectures, speeches, video lessons, quizzes, presentation materials, homework assignments, programming assignments, code samples, and other educational materials and tools. Such Educational Content will be considered the "Licensed Material" under the terms of the CC License (as defined below).
Udacity hereby grants you a license in and to the Educational Content subject to, as modified herein, the terms and conditions of the Creative Commons Attribution-NonCommercial- NoDerivs 3.0 License located at http://creativecommons.org/licenses/by-nc-nd/4.0 and successor locations for such license (the "CC License") provided that, in each case, the Educational Content is specifically marked as being subject to the CC License.
Without limiting the generality of the terms of the CC License, the following are types of uses that Udacity expressly defines as falling outside of the definition of "non-commercial":
Udacity may provide Users with the ability to upload forum posts, chat with other Users, User discussions as well as post content, discussions, materials, media, and other information through profile pages and throughout the Services for social interaction or for use with the Websites or Online Courses, e.g., questions, hypotheticals, examples, etc. (collectively, "User Content"). Udacity is not responsible that User Content and does not guarantee that any such User Content is accurate, truthful, up to date, reliable, or appropriate and disclaims any and all liability to you to the fullest extent of the law related to such User Content. You understand and agree that your reliance and/or reference to such User Content is solely at your own risk. Udacity does not claim ownership of any User Content you, or other User, may submit or make available for inclusion on the Websites or Online Courses. Accordingly, subject to the license granted to Udacity below, you will be the sole and exclusive owner of any and all rights, title and interest in and to the User Content that you submit, post, or share via our Services.
From time to time, Udacity (or its third-party service providers on behalf of Udacity) may request Users to make subtitles or captions for, or translations of, Content such as lecture videos and other Educational Content, and submit such subtitles, captions, or translations to Udacity through a Udacity website/portal or the website/portal of Udacity’s service provider. In the event that Udacity (or its service provider) makes such a request to you, Udacity will grant to you a freely revocable, worldwide, non- exclusive, non-transferable, non-sublicensable limited right and license to make such subtitles, captions or translations provided that you agree to submit such subtitles, captions or translations to Udacity (or its applicable service provider), and such subtitles, captions and translations shall be considered User Content and subject to the license, representations, and warranties below (even if you fail to submit the subtitles, captions or translations to Udacity); and further provided that, you acknowledge and agree that by creating or submitting any such subtitles, captions or translations, you shall not obtain any rights or license in or to Udacity’s and its affiliate’s intellectual property, including but not limited to the Educational Content, related materials, or any underlying content. For clarity, the foregoing license to make subtitles, captions or translations, if given, shall in no way expand or otherwise affect, expressly or impliedly, the terms of the CC License, and any such license is given under this section and not under the CC License. In the event that you use any tools or other services of Udacity’s service provider(s) in order to make subtitles, captions or translations, you agree to comply with any terms and conditions imposed by such service provider in conjunction with such use (e.g., those terms found at http://www.universalsubtitles.org/en/terms).
With respect to any User Content you submit to Udacity (including for inclusion on the Websites or Online Courses) or that is otherwise made available to Udacity, you hereby grant Udacity an irrevocable, worldwide, perpetual, royalty-free and non-exclusive license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such User Content on the Websites or in the Online Courses or otherwise exploit the User Content, with the right to sublicense such rights (to multiple tiers), for any purpose (including for any commercial purpose); except that, with regard to User Content comprised of a subtitle, caption or translation of Content, you agree that the license granted to Udacity above shall be exclusive. Udacity reserves the right to remove any User Content at any time and for any reason.
To the extent that you provide any User Content through any of the Services, you represent and warrant that (a) you have all necessary rights, licenses and/or clearances to provide such User Content and permit Udacity to use such User Content as provided above, (b) your User Content is accurate and reasonably complete, (c) as between you and Udacity, you shall be responsible for the payment of any third-party fees related to the provision and use of such User Content, (d) such User Content does not violate and will not infringe or misappropriate any third party rights or constitute a fraudulent statement or misrepresentation or unfair business practices and (e) your User Content shall comply with all applicable local rules including but not limited to rules regarding online conduct and acceptable content, including, but not limiting to, laws regarding the transmission of technical data exported from the United States or the country in which you reside.
With respect to any submissions of User Content, you agree to comply with all applicable local rules including but not limited to rules regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.
You should not put sensitive information or other information you would not want made public, in your Profile or otherwise share that information socially. If you do include such information in your Profile or otherwise publicly share your information, then you agree that it is at your own risk and recognize that we cannot control third parties’ access to such information. You should not socially share or otherwise provide any of the following information or data in your Profile: (i) racial or ethnic origin, (ii) political beliefs (iii) philosophical or religious beliefs (iv) membership of a trade union or political party (v) physical or mental health or biometric or genetic details (vi) addictions, sexual activities (vii) criminal offences or proceedings (viii) information relating to unlawful or objectionable conduct, or (ix) any Social Security Number or national identification number.
You also should be aware that your Profile or other information you share socially may be visible and/or monitored by your current employer if they have access to the Website(s). In addition, if your employer has sponsored or paid for your Online Course, your access to our career services offering may be disabled.
By enrolling in an Online Course or purchasing any of our Services and providing Udacity with your payment information, you hereby agree to these payment terms. To purchase any services or products offered by Udacity through the Services, you must have Internet access and a current valid accepted payment method as indicated during sign-up process ("Payment Method"). You agree to Udacity, or its third-party payment provider, storing and accessing your payment information. You also agree to pay the applicable fees for the services or products you purchase through the Udacity Services as they become due, whether on a one-time, installment, or subscription basis. Fees may vary based on your location, the type of Payment Method used, where your Payment Method was issued, or other contractual arrangements. Your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. Udacity does not support all payment methods, currencies or locations for payment and may vary such offerings from time to time. Additionally, you understand and agree that not all promotions and pricing are available to all Students, and that specific additional terms and conditions (such as the Special ND Terms) may apply to certain promotional programs, pricing, or geographic locations.
Term-Based Payments: For Online Courses that are provided on a term basis, there will be a fee for each term set forth on the applicable Online Course information and enrollment page. Payment requirements may be flat-fee and upfront for each term or in installments as indicated on the applicable Online Course enrollment page. In some instances, you will be permitted to pre-enroll in an Online Course before the Online Course commences on the Website(s).
Except as otherwise required by law or subject to contractual obligations, Users enrolling in term-based programs have seven (7) days from the first date the Online Course begins in any individual segment to disenroll and request a full refund by going to your account settings and canceling or by contacting us at firstname.lastname@example.org. Fees paid for such programs are thereafter non-refundable for that Term, even if the User selected to pay for the term in installments. For a multi-term Nanodegree program, you may subject to enrollment obligations for additional terms. To the extent you choose to enroll in further terms for a Nanodegree program, the same seven (7) day disenrollment option shall apply to each term. Please note that, for multi-term Nanodegree programs, if you do not complete all terms, you may not eligible to receive a credential of completion if you do not complete and pay for the Nanodegree. Please reviews the specific terms of each Nanodegree program for any such requirements. After the seven (7) days, you are still able to disenroll at any time by going to your account settings, however, you will lose access to certain Services and features, such as Mentor services, and shall not receive a refund.
Subscription Based Payments: BY SELECTING A SUBSCRIPTION BASED ENROLLMENT, YOU EXPRESSLY AUTHORIZE UDACITY TO AUTOMATICALLY CHARGE THE APPLICABLE RECURRING MONTHLY FEE AND ANY AND ALL APPLICABLE TAXES TO YOUR PAYMENT METHOD UNLESS AND UNTIL YOU DISENROLL, ARE REMOVED, OR GRADUATE. For any Services or products that are provided on a subscription basis, unless otherwise specified upon enrollment, your Payment Method will be authorized for up to approximately one month service charges once your Online Course begins. In some instances, your available balance or credit limit may be reduced to reflect the authorization however, no charges will be made against the Payment Method unless you do not disenroll prior to the end of the seven (7) day disenrollment period. You may not receive a notice from us that your seven (7) day disenrollment period has ended or that the subscription-based payments have begun. Your subscription will continue on a month-to-month basis with recurring payments unless and until you disenroll, are removed, or graduate. You agree to pay the then current applicable monthly payment.
Each month, the monthly fee will automatically be billed on the date your seven (7) day disenrollment period ends (“Billing Date”) For example, if you begin a paid subscription on January 1st, the seven (7) day disenrollment period will end on January 7th, you will be charged on January 8th for the first month and your Billing Date will be the 8th of each subsequent month until you disenroll or are removed from the Online Course or graduate. For certain months, your Billing Date may vary slightly if your Billing Date does not have a corresponding date the next month – for example if the first charge was made on January 31st you will be billed on February 28th. Failure to pay may result in the termination of your subscription.
Currently, your subscription to Udacity products or Services may start with a free trial. The length of the free trial period for any of your subscriptions will last for the period of time specified during your sign-up. Free trials for any products or services may not be combined with certain other offers when specified in the offer language. If you have subscribed to a particular paid service or product within the last six (6) months, or if your Payment Method, physical address or email address has been associated with an account for that paid service, you are not eligible to receive a free trial for that service or product. If you begin your subscription with a free trial, we will begin billing your Payment Method for monthly membership fees at the end of the free trial period of your subscription unless you cancel prior to the end of the free trial period by contacting email@example.com. Your Payment Method will be authorized for up to approximately one month of service as soon as you register for a free trial. In some instances, your available balance or credit limit may be reduced to reflect the authorization; however, no charges will be made against the Payment Method unless if you cancel prior to the end of your free trial period.
Your subscription will continue unless and until you graduate, terminate your subscription, or we terminate it. You may terminate your subscription by contacting us at firstname.lastname@example.org and requesting to be disenrolled in a particular Online Course or by going to your account settings and disenrolling from the Online Course. You must disenroll from an Online Course last day of your previous billing period in order to avoid being billed for the next period’s monthly fee. If you choose to disenroll from an Online Course, you may use the Online Course until the end of the current period but will not be issued a refund for the most recently (or previously) charged monthly fees. At the end of the then-current period, you will lose access to certain Services and features.
When you graduate from an Online Course before your next Billing Date, you will not be billed for the next period’s monthly fee. After graduation, you will lose access to certain Services and features as further set forth in the applicable Nanodegree program FAQs and/or details.
If you cancel your subscription at any time before the Online Course begins, you will not be charged, but you may be ineligible for certain promotions and pricing in the future. For example, you cannot be awarded a Verified Certificate or similar certification during your free trial period because you must pay for at least one (1) month of an Online Course subscription to be eligible for a Verified Certificate in that Online Course in addition to the completion requirements set forth above. In the case of Nanodegree program, you must pay for no less than one (1) month of Online Courses and meet all of the other then current requirements to obtain promotional pricing, rebates or discounts.
We reserve the right to modify, terminate, or otherwise amend the fees and features associated with your subscription. If we notify you in advance of at least fifteen (15) days, your continued use of Udacity and the Online Course after the changes have been made will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may terminate your subscription by disenrolling. If you accept the new subscription, its terms and conditions with these Terms will apply for all future months.
Refunds: Other than stated above for each form of enrollment, you hereby acknowledge and agree that Udacity will not offer refunds on any fees and charges related to your purchase of any products or Services. This includes any partially used or unused periods for which you have already paid. We do not guarantee refunds for lack of usage or dissatisfaction. For subscription-based enrollments, upon the termination of your subscription—whether by disenrollment or graduation—you will not be charged for future monthly fees. However, you will not be issued a refund for the most recently (or any previously) charged fees. If you purchase any Online Course or Service through a mobile purchase or third-party marketplace (e.g., in-app purchases through the Apple App Store, Android App Store or purchases made through certain alternative payment services), the refund policy applicable to that third-party marketplace will apply, unless otherwise explicitly stated by Udacity. Except as otherwise explicitly stated by Udacity, the third-party marketplace will be solely responsible for making refunds under its refund policy, and Udacity will have no refund obligations. Udacity disclaims any responsibility or liability related to any third-party marketplace's refund policy or the third party's compliance or noncompliance with such policy.
Taxes: When you purchase any Online Course or other Service or product from Udacity, you agree to pay not only the applicable fee, but also all applicable sales, use, value added, transaction taxes, or other government-required fees and charges that Udacity determines it is required to collect (“Taxes”). Please note that Udacity will calculate the “estimated Taxes” at checkout and that, upon confirmation, you may be responsible for a different total. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. You hereby authorize Udacity to modify and charge any Taxes owed by you upon confirming the tax rate. Please also note that where VAT collection is required, if any, VAT will be calculated and added at checkout. You hereby agree to indemnify and hold Udacity harmless against any and all claims by any tax authority for any underpayment of any Taxes, including, without limitation, VAT, and any related penalties and/or interest.
Any ideas and/or feedback you may have regarding our Services may only be submitted subject to the Udacity Unsolicited Ideas and Submissions Policy through this form.
You acknowledge and agree that Udacity’s Services, including paid services and products, are not available at all times, and that certain usage limits may apply. Please refer to the applicable FAQ for additional information about limitations and hours of availability. You also understand that Udacity, at its sole discretion, may limit, suspend, or terminate your use of any of the Services, including, without limitation those related to the Online Courses, such as access to Mentors, evaluation services, career services, records of Online Course completion, or other Udacity Services. You also understand that Udacity may modify or discontinue any or all of the Services related to its Online Courses at its sole discretion.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF ANY OF THE SERVICES AND ALL CONTENT IS AT YOUR SOLE RISK AND RESPONSIBILITY. THE SERVICES AND ONLINE COURSES (INCLUDING ANY CONTENT) ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND THE ENTIRE RISK FOR YOUR USE OF THE SERVICES, ONLINE COURSES, AND CONTENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT (A) THE SERVICES, WEBSITES, , CONTENT, OR THE ONLINE COURSES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR ACHIEVE THE INTENDED PURPOSES, (B) THE WEBSITES OR THE ONLINE COURSES WILL NOT EXPERIENCE OUTAGES OR OTHERWISE BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (C) THE INFORMATION OR CONTENT OBTAINED THROUGH THE SERVICES, SUCH AS CHAT ROOM SERVICES, WILL BE ACCURATE, COMPLETE, CURRENT, ERROR- FREE, COMPLETELY SECURE OR RELIABLE, OR (D) THAT DEFECTS IN OR ON THE SERVICES OR CONTENT WILL BE CORRECTED. YOU ASSUME ALL RISK OF PERSONAL INJURY, INCLUDING DEATH AND DAMAGE TO PERSONAL PROPERTY, SUSTAINED FROM USE OF SERVICES.
SOME OF THE ABOVE LIMITATIONS MAY NOT TO APPLY TO YOU AS NOT ALL JURISDICTIONS ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
The Websites and/or Online Courses may contain links to pages or content on third-party websites ("Linked Sites"), and those Linked Sites may contain content or offer products and/or services for sale. Udacity does not author, edit, control, or monitor these Linked Sites. You acknowledge and agree that (a) we have no responsibility for the accuracy or availability of information provided by Linked Sites, and (b) we do not control or endorse the sponsors of such Linked Sites or the content, products, advertising, or other materials presented on such Linked Sites. We may remove any Linked Sites from the Websites or Online Courses at any time for any reason or for no reason. UDACITY WILL NOT BE LIABLE FOR ANY TRANSACTIONS CONDUCTED BY YOU WITH THIRD PARTIES THROUGH THE LINKED SITES OR FOR ANY LIABILITY ARISING FROM THE REPRESENTATIONS OR INFORMATION PROVIDED ON SUCH LINKED SITES. We appreciate that Linked Sites may contain material in which the operator of the Linked Sites has intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any Linked Site does not create or imply any relationship or partnership with the operator of such Linked Site.
Udacity respects the rights and intellectual property of others, and we ask our Users to do the same. If you believe that your product or other work has been misrepresented or used in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Udacity’s Copyright Agent with the following information:
Udacity’s Copyright Agent for notices of disputes or claims of copyright or other intellectual property infringement can be reached as follows:
Copyright Agent Udacity, Inc. 2465 Latham Street, 3rd Floor Mountain View, CA 94040 Phone: 650.938.9090 Email: email@example.com